News

Sunday, 11 October 2026

06:27

Customer Outreach reports WithMe sequence reply rates rose to 3.1%

Saturday, 10 October 2026

14:53

Product HighLevel adds snapshot and API support for new custom fields

Product HoneyBook adds lead form promo codes and date-based automation waits

Friday, 9 October 2026

Product Affinity adds market maps, meeting briefs and faster Lists

Product Bird adds plugin for ChatGPT and Codex

Integration Bird adds WhatsApp Business App coexistence

Product Clay adds global agent and Workflows open beta

AI Dynamics 365 brings CRM into Teams and adds 30 Copilot skills

Customer Gladly says Balsam Hill lifted chat resolution from 80% to 91%

Product HighLevel adds built-in Cloud backend to AI Studio apps

Product HighLevel lets AI Studio apps sell products and accept payments

Customer Kustomer customer Nathan James doubles hourly interactions

Product Method CRM restyles list screens and fixes three bugs

Integration Outreach connects Kaia call transcripts to Accord

AI Salesforce launches Hunter outbound sales agent in Winter '27

Customer ServiceNow puts IT Service Desk AI Specialist into production at Raleigh

Product Vendasta lets SMBs invite teammates to Business App

Thursday, 8 October 2026

Product Capsule CRM launches Capsule MCP private beta for Growth plans

Product Folk lets users call contacts from its mobile app

Product HighLevel adds analytics and form submissions to AI Studio sites

Product HighLevel adds Community posting by member to Social Planner API

Product HighLevel splits A2P rejection fixes by registration method

Customer Kustomer adds AI agents to Aplazo's WhatsApp and in-app support

Product Method CRM lets Go To Screen action carry attachments

Customer Salesforce brings Agentforce troubleshooting to Fisher & Paykel technicians

Product Veeva Vault CRM adds Agentic Call Report for voice and free-text notes

Pricing Zendesk plans per-resolution pricing that drops seats for customers

Wednesday, 7 October 2026

Integration Bird adds MCP Events to its hosted MCP server

Integration Bird adds Vercel integration that sets up API credentials

Integration Bird joins Claude's connector directory

Product Close adds Schedule Meeting skill to Voice Agents

Product Close lets users save email and SMS drafts as templates

Product CommBox adds protected After Call Work time to Voice channels

AI Creatio adds marketing AI agents in Creatio 10x

AI Creatio commits $300 million to Bank.AI through 2028

Product Front adds Compass agent scoring, Accounts view and Copilot routines

Product Gladly launches agentic commerce for retail sales and service

Integration Gong launches Enrich with ten third-party data providers

Product HighLevel adds 28 templates and a pharmacy snapshot

Product HighLevel adds drill-down and status values to Lead Source Report

Product HighLevel adds live A2P registration status for phone numbers

Product HighLevel sends one confirmation per recurring appointment series

Funding HubSpot cuts about 660 jobs and reorganizes product teams

Product Kommo adds WhatsApp template review and Analyst Mode

Product Less Annoying CRM adds activity-type filter to record history

Product LiveAgent adds on-demand message translation and Instagram DM AI tool

Product Method CRM adds tab height options, fixes 12 bugs

Product Nutshell adds Smart Sequences canvas to Marketing

AI Pipedrive adds CRM field suggestions to Nova meeting notes

Product Pylon adds field-level permissions for custom fields

Product Pylon adds Google Chat and international phone support

Product Salesloft adds Ask chat history and Teams cloud recording

Funding Salesloft names Stephanie Manzelli Chief People Officer

AI ServiceNow launches AI Workflow Factory, now generally available

AI Teamleader launches Focus AI for quotes and invoice follow-up

AI Tidio's Lyro ranks first in G2's AI CX agent evaluation

Product Twenty 2.45 adds record-level sharing and hardens 2FA

Product Twenty SDK 2.44 limits app variables to the manifest, adds client APIs

Product Zoho launches POS for Restaurants in India

Tuesday, 6 October 2026

Product Attio adds call recording trigger and meeting link blocks

Product Attio adds email blocklist, address paste and new AI models

Integration Attio adds Resend and ClickUp apps, Aircall AI summaries

Product Attio adds suggested prompts and unified Ask Attio panel

Product Bird lets Verify send passcodes from customers' own senders

Product BoldDesk adds multi-agent AI orchestration and attachment support

AI Capsule CRM launches ChatGPT plugin for CRM queries and updates

Product Crisp adds new Knowledge Base editor, AI support metrics

Product Folk adds Groups page, vertical views and AI shortcuts

Product Folk adds phone number enrichment for contacts

AI Follow Up Boss adds AI lead summaries and voice notes

AI LiveAgent adds chat AI operator and call transcription

Product Method CRM adds Unix timestamp functions, fixes bugs

Product Method CRM enables Method AI Action Editor Build mode by default

Product Vendasta adds single web chat widget for multi-location brands

Product Vendasta adds white-label URLs and badges to Vibe sites

Product Vendasta removes Bing analytics from Local SEO reports

Product Vendasta updates CRM lists, forms, campaigns and bulk actions

Thursday, 30 July 2026

Product Attio launches formula attributes for calculated CRM fields

Product Method CRM fixes report generation and updates App Builder UI

Product Method CRM updates Accounts list with editable grid

Integration Pipeline CRM rebuilds Zapier integration with ~20 triggers

Product Scoro updates calendar and expands ELI capabilities in August 2026

AI Veeva launches Falcon agentic AI platform for drug development

Product Vendasta adds bulk account template application in CRM

Product Vendasta launches AI-driven client onboarding in early access

AI Vendasta lets AI employees adapt behavior by channel

Wednesday, 22 July 2026

AI Creatio launches AI Studio eLearning course

Product Method CRM fixes sync and data display bugs in July update

Product Vendasta adds TikTok ads to MatchCraft with up to $10K in credits

Product Vendasta launches AI-powered client onboarding and self-serve upgrades

Wednesday, 15 July 2026

Product OpenCRM adds Inherit Products option to workflow sales documents

Product Vendasta adds free AI app builder to all new accounts

AI Vendasta launches AI Search Specialist in open beta

AI Vendasta launches AI Social Media Manager and AI Blogger

Friday, 10 July 2026

Product Method CRM fixes app routines, proposals, and pricing bugs

Product Method CRM patches payment, calendar, and email bugs

Product OpenCRM adds automatic price updates on Price Book changes

Integration Salesforce redesigns Connect REST API reference

Tuesday, 7 July 2026

AI BoldDesk launches AI 2.0 with virtual agents and MCP support

Product Method CRM fixes user management and home screen bugs

Product OpenCRM adds contact data and bulk email to asset reports

Product OpenCRM adds email and automation features to Assets

Product Vendasta enables multi-service booking in one AI conversation

Product Vendasta generates conversation summaries in a business's preferred language

Thursday, 25 June 2026

Product Method CRM fixes editable grid sorting for sales receipts

Product Method CRM updates vendor list with editable grids

Tuesday, 23 June 2026

Product Hiver ships customer portal, web forms, and AI Insights

Product OpenCRM revamps Clickthrough Wizard for email campaigns

Product Salesforce launches Agentforce Contact Center Workforce Engagement Management

Product Vendasta adds Sessions and Ask mode to Vibe AI tool

Wednesday, 17 June 2026

Product Method CRM fixes Xero sync, mobile, and reporting bugs

Product Vendasta delivers AI meeting summaries to email inboxes

Product Vendasta ships five form-builder improvements

Monday, 15 June 2026

Product Method CRM adds Trim function and QuickBooks sync updates

Product Method CRM updates campaign grids and fixes billing bugs

Product Veeva announces Vault Site Connect for clinical trial information sharing

Product Veeva introduces commercial data warehouse for life sciences

Product Vendasta upgrades Vibe app builder with stop controls and collaboration tools

Friday, 5 June 2026

Product Attio adds in-app access requests for workflows

Product Attio switches to additive permissions model

AI Cloze introduces Maia, a voice-enabled AI virtual assistant

Product Cloze launches Forge platform for brokerage custom apps

Customer Cloze powers William Raveis' new tech stack for 4,500 agents

Product Method CRM fixes grid, Web To Lead, and actions bugs

Product Method CRM ships editable grids and sign-in UX improvements

Product Unthread ships MCP updates, channel health scores, and scheduled reports

Product Vendasta adds multi-service booking and priority provider assignment

Product Vendasta launches Vibe AI builder in beta

Thursday, 28 May 2026

Product Method CRM fixes multi-entity save and UI bugs

Product Scoro adds project revenue models and Sage Intacct updates

Wednesday, 27 May 2026

Product HoneyBook launches in the UK and Australia

Pricing HubSpot to Attio Migration Guide (2026): Why Teams Are Switching, Real Pricing Math, and a 6-Week Cutover Playbook

Product Method CRM updates sync widget and fixes grid display

Product Salesforce launches Data 360 MCP Server in Developer Preview

Product Vendasta adds GDPR and CASL consent enforcement to Business App

Product Vendasta adds Gemini to AI visibility comparison in Snapshot Report

Friday, 22 May 2026

Product Bitrix24 Alternatives 2026: 7 CRMs Without the Feature Maze

Product Capsule CRM Alternatives 2026: 7 Tools for When You Need More

Pricing Help Scout Alternatives 2026: 7 Help Desks for Growing Support Teams

Product Insightly Alternatives 2026: 7 CRMs That Won't Gate Basics Behind Enterprise Tiers

Product Nutshell Alternatives 2026: 7 CRMs That Scale Past the Small-Team Ceiling

Product Salesflare Alternatives 2026: 7 CRMs When Auto-Logging Isn't Enough

Thursday, 21 May 2026

Product Attio Alternatives 2026: 7 Modern CRMs Worth Considering

Pricing Close Alternatives 2026: 7 CRMs for Inside Sales Teams

Product Copper Alternatives 2026: 7 CRMs for Google Workspace Teams

Product Dynamics 365 Alternatives 2026: 6 CRMs Without the Implementation Tax

Product folk Alternatives 2026: 7 CRMs for Teams Who've Outgrown It

Pricing Freshdesk Alternatives 2026: 7 Helpdesks for Growing Support Teams

Product Freshsales Alternatives 2026: 7 CRMs Worth Switching To

Pricing Gorgias Alternatives 2026: 7 Helpdesk Tools for eCommerce and Beyond

Product Keap Alternatives 2026: 7 Tools Without the $500 Onboarding Fee

Wednesday, 20 May 2026

Product Intercom Alternatives 2026: 8 Support Platforms That Fix What Intercom Gets Wrong

Monday, 18 May 2026

Product Zoho CRM Alternatives 2026: 8 CRMs That Fix What Zoho Gets Wrong

Wednesday, 13 May 2026

Product Zendesk Sell Migration Guide (2026): 8 Real Alternatives, The Hard 2027 Deadline, and How to Move Without Losing Pipeline

Tuesday, 12 May 2026

Product Attio adds current-user filter for personalized views

Product Attio adds view-based filtering and new MCP tools for developers

Integration Attio launches ChatGPT integration and tightens enterprise controls

AI Attio lets users trigger actions via plain-language prompts

Product Monday CRM Alternatives 2026: 8 CRMs Built for Sales — Not Project Boards With Pipeline Templates

Monday, 11 May 2026

Product Intercom launches Fin for Ecommerce

Product Method CRM updates invoice list screen and fixes contact bugs

Integration Veeva and IQVIA announce long-term partnerships, resolve all disputes

Product Zendesk Alternatives 2026: 8 Helpdesks Worth Switching To (and What It Will Actually Cost You)

Friday, 8 May 2026

Product Pipedrive Alternatives 2026: 8 CRMs That Scale Where Pipedrive Stalls

Thursday, 7 May 2026

Product Method CRM fixes multi-entity admin and text input bugs

Product Salesforce Alternatives 2026: 8 CRMs That Cost Less, Deploy Faster, and Don't Need a Full-Time Admin

Product Salesforce brings GraphQL mutations to Lightning Web Components

Integration Salesforce launches Data 360 MCP Server in developer preview

Customer Veeva wins PharmaEssentia as Data Cloud customer for rare disease launch

Wednesday, 6 May 2026

Product HubSpot Alternatives 2026: 8 CRMs Worth Switching To (and What It Will Actually Cost You)

Thursday, 30 April 2026

Product NinjaOne adds Lost Mode to its MDM platform in 13.0 release

Wednesday, 29 April 2026

AI Agentforce vs Breeze vs Fin for Sales: Which CRM AI Agent Actually Closes in 2026

Product Method CRM updates Opportunities and Activities list screens

Product Salesforce launches B2C Commerce CLI and on-demand sandbox cloning

AI Salesforce Sales Cloud adds Agentforce prospecting agent and five features

Friday, 24 April 2026

Product Attio vs Folk vs Clay: The New-Wave CRM Comparison (2026)

AI Intercom releases Sales Agent Blueprint for AI sales adoption

Product Method CRM fixes currency display and Microsoft sign-in bugs

Thursday, 23 April 2026

Pricing HubSpot vs Salesforce 2026: Pricing, Features, and Which CRM Actually Wins

AI Intercom launches Fin for Sales to extend AI agent to sales

Product Method CRM fixes app ribbon navigation bug

Wednesday, 22 April 2026

Product Best CRM for Real Estate Teams in 2026: The Honest Buyer's Guide

Tuesday, 21 April 2026

Product CRM Migration in 2026: How to Switch Without Blowing Up Your Pipeline

Product Method CRM fixes sync issues and updates payment processing

Monday, 20 April 2026

Pricing What CRMs Actually Cost in 2026: A Pricing Teardown

Friday, 17 April 2026

Product Method CRM fixes editable grid and modal bugs

Thursday, 16 April 2026

AI CRM AI Features in 2026: Who's Actually Shipping?

Product Method CRM fixes grid issues, restores navigation breadcrumbs

Product Veeva launches Compass suite of commercial data products

Wednesday, 15 April 2026

Product HubSpot vs Attio vs Pipedrive: Honest 2026 Comparison for Startups

Tuesday, 14 April 2026

Customer Cloze gains endorsement from William Raveis Real Estate

AI Salesforce outlines Summer '26 ISV strategy for autonomous AI

Product Unthread launches Copilot and audit logs in April update

Product Veeva launches application to accelerate clinical research site payments

Product Veeva launches MyVeeva for patient-centric clinical trials

Product Attio Adds Meeting Overview to Quick Actions

Saturday, 11 April 2026

AI Freshdesk Launches AI Agent Copilot

Wednesday, 8 April 2026

AI Close Upgrades Predictive Dialer with AI Call Scoring

Monday, 6 April 2026

Integration Folk CRM Improves LinkedIn Contact Enrichment

Saturday, 4 April 2026

Pricing HubSpot Raises Starter Plan Price by 15%

Thursday, 2 April 2026

AI Monday CRM Launches AI Email Composer