Product

Vendasta routes calls to new phone numbers on activation

By WeekCRM editorial team · Published 2026-10-14 · Editorial policy & disclosures

weekcrm news desk · 14 October 2026, 08:04 UTC · Source: roadmap.vendasta.com

Vendasta now routes calls to new phone numbers in Business App as soon as the number is activated. No setup is needed. Calls go to the AI Voice Receptionist if the business has Conversations AI Premium. Otherwise they forward to the business's phone number on file.

Before this change, a new number did nothing until call handling was set up, so early callers could not get through. Vendasta says each new number now works from the moment it is turned on. Existing numbers are not affected.

Partners and SMBs should confirm the forwarding number is correct before activating a new number. A test call confirms where calls land.

What it means

If you use Vendasta. New numbers you activate in Business App route calls automatically, with no setup needed.
What to do. Check that the business phone number on file is correct before activating a new number.
Watch for. Existing numbers do not change, so their call handling stays as it is today.

How to cite this story

weekcrm. (14 October 2026). Vendasta routes calls to new phone numbers on activation. https://www.weekcrm.com/news/2026-10-14-vendasta-routes-calls-to-new-phone-numbers-on-activation

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