Support & service news for CRM teams

Friday, 9 October 2026

Thursday, 8 October 2026

Customer Kustomer adds AI agents to Aplazo's WhatsApp and in-app support

Pricing Zendesk plans per-resolution pricing that drops seats for customers

Wednesday, 7 October 2026

Integration Bird adds MCP Events to its hosted MCP server

Integration Bird adds Vercel integration that sets up API credentials

Integration Bird joins Claude's connector directory

Product CommBox adds protected After Call Work time to Voice channels

Product Front adds Compass agent scoring, Accounts view and Copilot routines

Product Gladly launches agentic commerce for retail sales and service

Product LiveAgent adds on-demand message translation and Instagram DM AI tool

Product Pylon adds field-level permissions for custom fields

Product Pylon adds Google Chat and international phone support

AI ServiceNow launches AI Workflow Factory, now generally available

Tuesday, 6 October 2026

Product Bird lets Verify send passcodes from customers' own senders

Product BoldDesk adds multi-agent AI orchestration and attachment support

Product Crisp adds new Knowledge Base editor, AI support metrics

AI LiveAgent adds chat AI operator and call transcription

Tuesday, 7 July 2026

AI BoldDesk launches AI 2.0 with virtual agents and MCP support

Tuesday, 23 June 2026

Product Hiver ships customer portal, web forms, and AI Insights

Friday, 5 June 2026

Product Unthread ships MCP updates, channel health scores, and scheduled reports

Friday, 22 May 2026

Pricing Help Scout Alternatives 2026: 7 Help Desks for Growing Support Teams

Thursday, 21 May 2026

Pricing Freshdesk Alternatives 2026: 7 Helpdesks for Growing Support Teams

Pricing Gorgias Alternatives 2026: 7 Helpdesk Tools for eCommerce and Beyond

Wednesday, 20 May 2026

Product Intercom Alternatives 2026: 8 Support Platforms That Fix What Intercom Gets Wrong

Monday, 11 May 2026

Product Intercom launches Fin for Ecommerce

Product Zendesk Alternatives 2026: 8 Helpdesks Worth Switching To (and What It Will Actually Cost You)

Thursday, 30 April 2026

Product NinjaOne adds Lost Mode to its MDM platform in 13.0 release

Friday, 24 April 2026

AI Intercom releases Sales Agent Blueprint for AI sales adoption

Thursday, 23 April 2026

AI Intercom launches Fin for Sales to extend AI agent to sales

Tuesday, 14 April 2026

Product Unthread launches Copilot and audit logs in April update

Saturday, 11 April 2026

AI Freshdesk Launches AI Agent Copilot

weekcrm Sunday issue Bird adds plugin for ChatGPT and CodexBird is now listed in the ChatGPT and Codex plugin directories.Bird adds WhatsApp Business App coexistenceBird now supports WhatsApp coexistence.Gladly says Balsam Hill lifted chat resolution from 80% to 91%Gladly says its customer Balsam Hill generated six figures in add-to-cart value from chat within 30 days of launching Gladly agentic commerce.Kustomer customer Nathan James doubles hourly interactionsKustomer says its customer Nathan James, a furniture brand that sells only online, now handles twice as many customer interactions per agent hour.

Support & service