ServiceNow reports that Broward County Government in Florida connected 8,000 users across more than 800 departments onto one governed platform. The county uses IT Service Management and Workflow Data Fabric. Service requests, incidents and county data previously sat in separate systems.
Workflow Data Fabric connects information across departments. Employees use AI Search to find records instead of checking each system. ServiceNow Elite Partner Beyond20 supported the county through planning, configuration and testing.
The post says the county streamlined more than 100 service catalog items and workflows. It evaluated 35 AI use cases over 18 months. It reports faster, more consistent responses for employees and residents, but gives no response-time figures.