CRM & Helpdesk Pricing
Plan-by-plan pricing breakdowns, including the costs vendors keep off the pricing page.
Agile CRM Pricing Explained (2026)
Agile CRM lists $8.99/user for Starter, but the 1,000-contact free tier and metered email overages decide what you actually pay each month.
Attio Pricing Explained (2026)
Attio is free for 3 users and $35/user/month on Plus, but the credit allowance attached to each plan is the number that decides what you really pay.
Bigin by Zoho CRM Pricing Explained (2026)
Bigin runs from a genuinely usable free plan to $18 per user per month, and it is one of the very few CRMs where record limits, not seats, decide your tier.
Bitrix24 Pricing Explained (2026)
Bitrix24 charges per organization, not per seat — $49/mo for 5 users, $99/mo for 50 — which makes it absurdly cheap at scale and poor value for tiny teams.
Capsule CRM Pricing Explained (2026)
Capsule starts free for two users and 250 contacts, with paid seats from $18/user/month. Contact ceilings, not features, are what usually force the upgrade.
Close CRM Pricing Explained (2026)
Close runs $9/user/month for solo sellers up to $139 on Scale, but calling and SMS are billed separately at cost — so your dialer habits set the real total.
Copper CRM Pricing Explained (2026)
Copper starts at $23 per seat/month on annual billing, but the Google Workspace CRM most teams actually buy is the $59 Professional tier — here is why.
Crisp Pricing Explained (2026)
Crisp charges per workspace, not per agent — $45, $95 or $295 a month with seats bundled in and extras at $10 each. Team size barely moves the bill.
Deskpro Pricing Explained (2026)
Deskpro cloud starts at $39 per agent/month, but each tier carries a seat minimum — 5, 10 and 25 — so upgrading can mean buying seats you do not staff.
Dynamics 365 Sales Pricing Explained (2026)
Dynamics 365 Sales runs $65 to $150 per user per month. The licence is the small part — Copilot credits and the Power Platform around it decide the real number.
EngageBay Pricing Explained (2026)
EngageBay's All-in-One suite runs $14.99 to $119.99 per user monthly, but the contact ceiling — not headcount — is what forces the upgrade.
folk CRM Pricing Explained (2026)
folk has no free tier — Standard is $24/member/month annually, Premium $48. Enrichment and AI credits, not seats, are what quietly decide which plan you need.
Freshdesk Pricing Explained (2026)
Freshdesk starts at $19/agent/month on annual billing, but Freddy AI Copilot at $29/agent and metered AI Agent sessions are what actually decide your invoice.
Freshsales Pricing Explained (2026)
Freshsales starts at $9/user/mo on Growth billed annually, but Freddy AI at $49 per 100 sessions and the $39 Pro jump are what set the real budget.
Freshservice Pricing Explained (2026)
Freshservice lists $19 per agent/month at Starter, but the ITSM features most IT teams came for sit on Growth at $49, and Freddy AI is a $29 add-on on top.
Front Pricing Explained (2026)
Front lists $25/seat/mo for Starter, but single-channel limits and $20/seat AI add-ons mean most teams land on Professional at $65 or higher.
Gorgias Pricing Explained (2026)
Gorgias charges for tickets, not agents — $10/mo for 50, $360/mo for 2,000 — and bills AI resolutions separately at around $1 each on top.
HappyFox Pricing Explained (2026)
HappyFox no longer publishes per-agent prices. Plans run Basic to Enterprise PRO with a 5-agent cap on Basic, and quotes vary widely — here is how to read one.
Help Scout Pricing Explained (2026)
Help Scout starts free for 5 users and $25/user/mo on Standard, but AI Answers bill separately at $0.75 a resolution and Pro carries a 10-seat floor.
Hiver Pricing Explained (2026)
Hiver starts free for unlimited users and jumps to $25/user/month on Growth, but seat blocks and the SLA/analytics gate on Pro are what actually set your bill.
HoneyBook Pricing Explained (2026)
HoneyBook costs $29 to $109 per month on annual billing, but the subscription is the smaller half of the bill — payment processing fees are the real cost.
HubSpot Service Hub Pricing Explained (2026)
Service Hub starts free and jumps to $20 per seat on Starter, but the real cost driver is which seat type each person needs — Core, Service, or view-only.
HubSpot Pricing Explained (2026)
HubSpot starts free and Starter runs $20/seat/month, but the Professional tier at $90/seat plus a $1,500 onboarding fee is where the real bill begins.
Insightly Pricing Explained (2026)
Insightly CRM lists at $29 per user/month, but Insightly sells four separate products — the bill depends on how many of them you switch on, not just seats.
Intercom Pricing Explained (2026)
Intercom seats run $29 to $132 per month on annual billing, but Fin's $0.99 per resolution is the line that decides whether your bill is flat or elastic.
Kayako Pricing Explained (2026)
Kayako publishes exactly one number: $1 per ticket its Kay AI agent resolves. The Kayako One platform fee is quote-only, which makes forecasting the hard part.
Keap Pricing Explained (2026)
Keap lists one plan at $299/month for two users, but the price you are quoted moves with your contact count and implementation is mandatory, not optional.
LiveAgent Pricing Explained (2026)
LiveAgent lists Small Business at $15/agent/month annually, but the call centre sits on the $29 tier and social channels are a $39/month add-on until Large.
LiveChat Pricing Explained (2026)
LiveChat runs $19 to $79 per agent per month on annual billing. The visitor tracking cap, not the agent count, is what usually forces the tier upgrade.
Missive Pricing Explained (2026)
Missive costs $14/user/month on Starter, dropping to $11.20 on annual billing — but the 5-user cap on Starter is what pushes most teams onto the $24 tier.
Monday CRM Pricing Explained (2026)
Monday CRM starts at $12/seat/month annually with a 3-seat minimum, but the contact and automation caps on Basic are what push most teams up to Standard.
Nimble CRM Pricing Explained (2026)
Nimble sells one plan at $24.90 per seat billed annually. The list price is simple — the stack of $10 and $15 monthly add-ons underneath it is not.
Nutshell Pricing Explained (2026)
Nutshell starts at $7 per user/month on annual billing with no seat minimums, but the add-on menu — marketing, SMS, prospecting — is where budgets drift.
OnePageCRM Pricing Explained (2026)
OnePageCRM starts at $9.95/user/month annually — but that is a 34% discount on the $15 monthly rate, and the tiers gate email volume, not contacts.
Pipedrive Pricing Explained (2026)
Pipedrive's rebuilt plan lineup starts at $14/seat/month annually, but the Lite-to-Growth step and monthly billing penalty decide what you really pay.
Re:amaze Pricing Explained (2026)
Re:amaze starts at $59/mo flat for unlimited agents, but the 500-conversation cap pushes growing stores onto $29/agent seats faster than most expect.
Salesflare Pricing Explained (2026)
Salesflare runs $29/user/month on Growth with annual billing and $39 monthly. Enterprise looks cheap until you notice the five-seat minimum attached to it.
Salesforce Service Cloud Pricing Explained (2026)
Service Cloud runs from $25 to $550 per user/month across five editions, and every tier above Starter Suite requires an annual contract you cannot exit early.
Salesforce Sales Cloud Pricing Explained (2026)
Sales Cloud list prices run $25 to $550 per user per month, but implementation and admin salary typically double the real first-year cost of an Enterprise deal.
ServiceNow Pricing Explained (2026)
ServiceNow publishes no list prices for ITSM. Every deal is a negotiated quote shaped by fulfiller count, tier and modules — and implementation dwarfs licence.
SugarCRM Pricing Explained (2026)
SugarCRM starts at $59/user/month billed annually, but the 15-seat minimum means the real entry cost is $10,620 a year before add-ons or implementation.
TeamSupport Pricing Explained (2026)
TeamSupport starts at $45 per agent/month billed annually, but live chat is a separate $15 seat and the services menu — training, imports — carries real cost.
Tidio Pricing Explained (2026)
Tidio bills on billable conversations, not seats. Starter is $24.17/month for 100 conversations, and conversation volume is what really sets your bill.
Trengo Pricing Explained (2026)
Trengo sells bundles, not seats: €299/mo buys 10 users and 6,000 conversations a year. Overage on conversations is where the bill quietly grows.
Vtiger CRM Pricing Explained (2026)
Vtiger's free One Pilot plan covers 10 users, and paid One Growth is $12 per user per month annually — but a 15-user cap makes Professional the real floor.
Zammad Pricing Explained (2026)
Zammad cloud starts at €7 per agent/month on annual billing, but agent caps on the lower tiers — not features — are what force most teams onto the €25 plan.
Zendesk Sell Pricing Explained (2026)
Zendesk Sell lists four plans from $19 to $169 per user per month, but the product has quietly slipped off Zendesk's main pricing page — worth knowing before you buy.
Zendesk Pricing Explained (2026)
Zendesk Suite starts at $55 per agent monthly, but AI resolutions and the $50 Copilot add-on mean your bill no longer tracks headcount the way it used to.
Zoho CRM Pricing Explained (2026)
Zoho CRM runs free for three users and $14 to $52 per user monthly, making it the cheapest way to get Salesforce-grade depth — if you can absorb the setup.
Zoho Desk Pricing Explained (2026)
Zoho Desk is free for three agents and $14 per agent/month on Standard, making it the cheapest serious help desk — provided you stay inside the Zoho ecosystem.