ServiceNow connects workflows to ChatGPT and Codex

By WeekCRM editorial team · Published 2026-10-29 · Editorial policy & disclosures

weekcrm news desk · 29 October 2026, 13:23 UTC · Source: linkedin.com

ServiceNow is expanding its partnership with OpenAI to connect its workflows with ChatGPT and Codex. IT teams will be able to find related incidents, assess change risk and update ServiceNow records directly in ChatGPT. ServiceNow's existing business rules and permissions apply to these actions.

ServiceNow also plans to give all employees access to ChatGPT Work and Codex, extending use beyond engineering. The announcement, published as a LinkedIn post, does not give a start date, availability by plan or pricing.

What it means

If you use ServiceNow. ServiceNow teams will be able to update records from ChatGPT under the permissions they already have.
What to do. Nothing yet; the post gives no rollout date or plan details.
Watch for. Rollout dates and access terms for ChatGPT Work and Codex for all employees, which the post does not give.

How to cite this story

weekcrm. (29 October 2026). ServiceNow connects workflows to ChatGPT and Codex. https://www.weekcrm.com/news/2026-10-29-servicenow-connects-workflows-to-chatgpt-and-codex

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