Salesforce's Agent Optimizer builds a trained Help Agent from existing case history. It first finds the top use cases to automate from real customer conversations and cases. It then reuses Flows and actions already in the org.
The tool tests and refines the agent against real scenarios until it meets a quality standard. The result is a Studio-ready agent created in one guided session. The post does not state which editions or plans include it, or whether it is in beta.
The post links to the Winter '27 Release highlights.