HighLevel adds social comments to Conversations inbox

HighLevel now shows comments on Social Planner posts in the Conversations Team Inbox, alongside SMS, email and DMs. Teams can reply publicly under the comment or move the commenter into a private DM thread.

Each comment shows the commenter's name or handle, a preview, the original post, the platform and a timestamp. A Social Comments filter finds these conversations. Each new commenter is created as a contact, and repeat commenters are matched to their existing contact.

Comments containing words such as "price", "interested" or "how much" can be prioritized. Agency admins control comment sync for sub-accounts under Agency Settings → Social Comments.

Comment sync is available at launch for Facebook, Instagram and TikTok. LinkedIn, YouTube, Pinterest, Threads and Bluesky are coming soon. Instagram DM workflow actions are not supported for Instagram accounts connected through Facebook.

What it means

If you use HighLevel. Comments on your Social Planner posts now land in Conversations and create contacts automatically.

What to do. Check which sub-accounts and platforms sync comments under Social Planner Settings → Comments.

Watch for. LinkedIn, YouTube, Pinterest, Threads and Bluesky are coming soon, with no date given.