Gainsight will replace per-seat licensing for Gainsight CS with value-based pricing that scales with ARR and the number of customers managed, according to the company's announcement at Pulse Europe in London on October 20, 2026. The pricing is preannounced and available next year. Staircase AI is included, and MCP access carries no charge.
Agent Studio entered beta. Customer Success teams describe workflows in plain language and save them as skills that can run on a schedule. Agents can close a CTA or update a success plan, but users approve each action first. Administrators manage MCP connections, access and token usage per user.
Gainsight also said its Atlas services unit manages more than $75M in customer ARR in long-tail renewals.