Front published a customer result from Branch, which moved from Zendesk to Front. According to the post, Branch cut tooling costs by about 60% and saved over $700,000 in its first year. Front says messages now reach the right inbox the first time because the platform works with the systems around it.
New agents become productive without weeks of training, and every conversation sits in one place the whole team can pick up. The post does not say how the savings were calculated, which plans Branch uses, or how many agents it runs. The figures are Branch's reported results, not independent measurements.