Gladly lets AI and human agents take 14 actions without leaving the conversation. The actions include creating and approving returns, processing warranty claims and restarting tracking on a parcel that has gone quiet.
The integration uses AfterShip's AI delivery date predictions. When shoppers ask "where's my order?" or "can I send this back?", they get the answer and the fix in one conversation. Gladly says it is the first team to integrate with these predictions.
Gladly is asking teams to get set up before Black Friday and Cyber Monday (BFCM) by contacting the company.