HighLevel adds per-client usage limits with overage billing

HighLevel now lets Pro agencies set a usage limit for each SaaS client, in Labs beta. Limits cover Voice AI and Conversation AI only. When a client reaches its limit, the agency chooses to bill the extra usage or stop the action.

Clients see their usage against the limit on the billing page, with color cues as they near it and the reset dates. In Manage Client, agencies can filter clients by product or by how much of their limit is used.

Clients who cannot upgrade their plan can request a higher limit. Agencies approve a new limit or reject the request with a reason, and clients are notified of changes and rejections. The Enable Rebilling flow and the bulk action do not support limits yet.

What it means

If you use HighLevel. Pro agencies in the Labs beta can cap Voice AI and Conversation AI usage per client and bill overages instead of letting usage run unchecked.

What to do. Pro agencies can enable Labs and add usage limits as an optional step when onboarding a new rebilled client.

Watch for. Limits for the phone system, email and automations, plus alerts at 50%, 80% and 100%, are listed as coming soon, with no dates.