HighLevel lets users follow one contact's path across workflows from Workflow Maps. Users search for a contact by name, email or phone number, then see every workflow that contact entered.
The Workflows tab shows enrollment history. The Timeline lists each run with timestamps and status, and marks runs that finished, are waiting or hit an error. Selecting a run opens its steps, so users can check a single action.
Teams can use this to trace an unexpected email or SMS, find where a contact is waiting, or review how a lead moved through qualification, booking and follow-up. Contact history covers the last 60 days. At launch, only agency users and agency admins have access.