Product

Attio adds Activities to log support tickets, DMs and product events

By WeekCRM editorial team · Published 2026-10-30 · Editorial policy & disclosures

weekcrm news desk · 30 October 2026, 19:23 UTC · Source: attio.com

Attio now lets teams capture support tickets, social DMs and product events as activities on a record. Each activity type gets its own custom schema for its details.

Activities are stored as structured data on the record. Teams can create, update or trigger workflows from an activity, so a logged call can create a deal.

Teams can also log activities from any Zapier app or start a Zap when one is logged. Reports can point at any activity, but that feature is in alpha.

Attio is hosting a workshop, How to log every interaction with Activities, on Wednesday, December 2.

What it means

If you use Attio. Teams using Attio can log support tickets, social DMs and product events on records as structured data.
What to do. Define custom schemas for each activity type you plan to log before rolling it out.
Watch for. Reports on activities are in alpha. The Activities workshop runs Wednesday, December 2.

How to cite this story

weekcrm. (30 October 2026). Attio adds Activities to log support tickets, DMs and product events. https://www.weekcrm.com/news/2026-10-30-attio-adds-activities-to-log-support-tickets-dms-and-product

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