HighLevel fixed WhatsApp workflows so a contact's button or list tap continues down the branch they chose. Previously, taps on options with custom values, such as an appointment time, could fall into the Timeout branch.
Labels that run past WhatsApp's limits no longer stop messages from sending. WhatsApp allows 20 characters on a button label and 24 on a list option. Longer labels are now shortened automatically and end with an ellipsis, and the shortened option still routes correctly when tapped.
The fix applies to existing workflows with no re-saving needed. It covers appointment confirmations, slot booking and service menus.