Kustomer now runs Conversation Intelligence on each new conversation as soon as it is created. A classifier tags the contact reason, and a workflow routes the conversation to the right team. An extractor pulls the order number from the message and attaches it, so reps do not have to ask for it.
A sentiment classifier flags negative conversations, and a workflow escalates them before they become complaints. Each value shows its reasoning and is stored in reporting as a regular field. Teams can then report on questions such as how many customers were frustrated last month, and why.
The post does not list pricing or plan details. Existing customers are directed to their Customer Success Manager to get started, and prospects can book a demo.