Monday CRM launched Harmony, a voice AI platform for sales teams, on October 19. Harmony places automated calls, qualifies leads, follows up, updates the CRM and transfers qualified callers to human reps.
It targets mid-market and enterprise teams in the United States, United Kingdom, Australia and Singapore. The platform uses Twilio telephony and integrates with HubSpot, Salesforce, Zoho and Pipedrive.
Monday CRM reports about 200 milliseconds of audio latency and contact rates of up to 70%. These are company claims, not results from an independent test. Harmony includes voice technology from OneAI, which monday.com agreed to acquire.