Creatio 10x adds an enhanced agent inbox for service teams. It shows voice, chat, cases and tasks in real time in one place. Human agents and AI agents can work in it together.
Creatio says the inbox also gives each agent a full customer view, with account details and purchase history next to conversations. Creatio 10x also adds AI agents that answer customer questions in real time across channels for self-service. The post does not give pricing, plan availability or a release date.