Crisp adds custom Copilot Skills for recurring support tasks. Teams can share workspace skills, and operators can create personal ones with their own instructions, output format and trigger behavior.
The new All conversations inbox lists every conversation across the Main Inbox and Sub-Inboxes, including mentions, in one view. Teams can also schedule messages, private notes and files for later.
WhatsApp users get pay-as-you-go billing, with spending limits set in Billing & Usage. Files up to 18 MB now send as real email attachments when a custom email domain is used.
The Crisp MCP Server adds tools for conversations, inboxes, CRM and Knowledge Base content.