Gorgias now lets its AI Agent answer shoppers on Instagram DMs, Facebook Messenger and WhatsApp, alongside email, chat and SMS, according to a Gorgias LinkedIn post. The agent replies in short, casual messages in the brand's voice.
It looks up orders and takes action on them in the conversation. It can also recommend relevant products. When a human should step in, the agent passes the conversation to the team.
Gorgias says setup is done once and covers every channel. The post gives no pricing, plan details or rollout dates for the new channels.