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Live Agent adds cancel option for pending chat transfers in 5.71.5

By WeekCRM editorial team · Published 2026-11-13 · Editorial policy & disclosures

weekcrm news desk · 13 November 2026, 16:23 UTC · Source: changelog.liveagent.com

Live Agent 5.71.5 lets agents cancel a pending chat transfer. The release also requires a Microsoft-verified email domain before an SSO login can match an agent.

Other changes: the AI > Chatbot configuration page now hides when an account has no chatbots, and the agent MCP Integration page shows the server-provided MCP URL. The AI provider Gemini is renamed Google. An OpenAI AI agent run now fails immediately if its model no longer exists.

Fixes include a Shopify plugin that showed 0 stores after 5.69.1, and a forward-email rule that failed silently on attachments over 20 MB. The FlowHunt integration must move to PHP SDK 4.0 and the v3 session API before November 30, 2026.

What it means

If you use LiveAgent. SSO logins match an agent only when the Microsoft email domain is verified. FlowHunt users need a migration to keep the integration running.
What to do. Verify your Microsoft email domain and confirm which FlowHunt integration you run before the deadline.
Watch for. The FlowHunt migration deadline is November 30, 2026.

How to cite this story

weekcrm. (13 November 2026). Live Agent adds cancel option for pending chat transfers in 5.71.5. https://www.weekcrm.com/news/2026-11-13-live-agent-adds-cancel-option-for-pending-chat-transfers-in-

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