Vendasta lets its AI Voice Receptionist handle after-hours emergency calls by ringing an on-call technician. The receptionist collects the caller's details, puts the caller on hold, announces the call and connects it to the technician.
Businesses set the transfer phone number and the criteria for a qualifying call, such as a burst pipe causing flooding. The announcement can include the caller's name, service location and reported issue. An optional automation can text the technician the call details.
The feature sits under Business App > AI > Workforce > AI Voice Receptionist > Configure > Capabilities. Vendasta says it targets plumbing, HVAC and electrical businesses that pay a third-party after-hours answering service.