Zendesk introduced Employee Service AI Agents and Advanced Action Flows to handle internal employee requests from start to finish. IT, HR and workplace teams can automate multi-step processes such as access approvals, laptop lifecycle management, employment verification letters and badge access.
Advanced Action Flows let IT admins build automations by describing the task in natural language, then test and refine them. Zendesk says this replaces manual configuration and drag-and-drop setup for each step.
In the first five weeks of early access, 300 customers ran 6 million Advanced Action Flow workflow executions. Zendesk estimates this saved 500,000 hours of manual work.