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Live Agent fixes Shopify store count and stalled AI agent runs in 5.69.7

By WeekCRM editorial team · Published 2026-11-11 · Editorial policy & disclosures

weekcrm news desk · 11 November 2026, 13:23 UTC · Source: changelog.liveagent.com

Live Agent released version 5.69.7 with a security improvement and two bug fixes. The release fixes the Shopify plugin, which showed 0 stores for stores configured before 5.69.1.

AI agent runs no longer stall on FlowHunt HTTP 402 "Insufficient credits" errors. The event router had treated that error as recoverable and retried forever, which stalled ai_work partitions. The changelog lists the security improvement without details.

What it means

If you use LiveAgent. Shopify plugin users with stores set up before 5.69.1 saw 0 stores. AI agent runs on FlowHunt could stall after insufficient-credit errors.
What to do. Update to Live Agent 5.69.7 if you use the Shopify plugin or FlowHunt-based AI agents.

How to cite this story

weekcrm. (11 November 2026). Live Agent fixes Shopify store count and stalled AI agent runs in 5.69.7. https://www.weekcrm.com/news/2026-11-11-live-agent-fixes-shopify-store-count-and-stalled-ai-agent-ru

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