HighLevel now lets a number pool ring up to 6 selected team members at the same time. Each person can answer on web, mobile, a desk phone or their own phone number.
Before this change, number pool calls could not be sent to specific team members' devices. Admins turn this on in the number pool settings with Ring Incoming Call to selected Users, then pick the team members. The selections are saved and show up the next time the pool is opened.
Each user's preferred device is set under Settings > Users/My Staff > Edit > Call & voicemail > Default channel for ring all.