Sobot splits AI agents into three editions plus Custom

By WeekCRM editorial team · Published 2026-10-30 · Editorial policy & disclosures

Sobot's October 29, 2026 update centers on LLM-powered Agents, now sold as a standalone product.

weekcrm news desk · 30 October 2026, 13:23 UTC · Source: help.sobot.io

Sobot's October 29, 2026 update centers on LLM-powered Agents, now sold as a standalone product. The agent product is split into three standard editions: Team, Professional and Enterprise, plus a Custom edition. The editions are available on the Singapore and North America sites.

New users can sign up with email or a Google account. Sign-in routes them automatically to the nearest site based on their IP address.

Agents can now parse PDF, Word and Excel files, and knowledge bases accept Markdown. MCP supports OAuth, and teams can configure agent working hours. Contact center agents get AI transfer and task summaries, and call triggers can create tickets from a template.

What it means

If you use Sobot Omnichannel Suite. Sobot teams can now choose an agent edition and use new file parsing, summaries and call-to-ticket creation.
What to do. Compare the Team, Professional, Enterprise and Custom editions against your agent needs before you change plans.

How to cite this story

weekcrm. (30 October 2026). Sobot splits AI agents into three editions plus Custom. https://www.weekcrm.com/news/2026-10-30-sobot-splits-ai-agents-into-three-editions-plus-custom

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