Gladly reports Tailored Brands cut repeat contacts by 67%

Gladly reports 67% fewer repeat contacts for Tailored Brands, which runs Men's Wearhouse, Jos. A. Bank, Moores and K&G. Gladly combines each customer's history across those brands and channels, so customers do not have to repeat themselves.

Gladly says AI resolves 23% of conversations. When a conversation needs a person, the handoff includes the full context. Gladly reports 100% quality assurance coverage.

The source is a LinkedIn post from Gladly. It gives no timeline, plan details or pricing, and the figures are the vendor's own results.