Folk has moved phone call recording out of beta. Users can now call contacts and record conversations directly from the folk mobile app, using their own mobile number.
Every call is logged automatically as an interaction, with a transcript attached. Teams no longer need an integration or a multi-tool workflow to capture calls. Transcripts from the team appear in the new Calls tab.
Setup takes about 2 minutes, and the Folk Help Center explains the steps. The changelog also links to the Contacts by folk CRM app for download.