Planhat now lets automations send individual one-to-one emails from the Email step. Customers who use automations can send messages that read like personal emails instead of standard automated notices.
Automated replies can also include the original thread. The conversation keeps its context, so the reply shows the earlier messages.
Teams that already send automated emails can open the Email step and test a one-to-one send with a threaded reply before relying on it. The changelog does not list plan availability, rollout dates or limits.