HighLevel has added six filters to the Conversations inbox. Teams can now filter by Channel Account, Last Call Status, Contact Type, Opportunity Pipeline, Opportunity Stage and Opportunity Status.
Opportunity Status covers open, won, lost and abandoned deals. Last Call Status shows completed calls, no-answer calls and voicemails, so teams can find missed calls and call back faster. Channel Account narrows the inbox to a specific phone number, Facebook page or Instagram account.
The filters combine with existing filters using AND/OR conditions. To use them, open Conversations, click the Filters icon, pick a filter type from the dropdown, select values and click Apply. Clear resets the inbox.