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    Latest

    1. HighLevel adds snapshot and API support for new custom fieldsProduct · 10 October
    2. HoneyBook adds lead form promo codes and date-based automation waitsProduct · 10 October
    3. Affinity adds market maps, meeting briefs and faster ListsProduct · 9 October
    4. Bird adds plugin for ChatGPT and CodexProduct · 9 October
    5. Bird adds WhatsApp Business App coexistenceIntegration · 9 October
    6. Clay adds global agent and Workflows open betaProduct · 9 October
    7. Dynamics 365 brings CRM into Teams and adds 30 Copilot skillsAI · 9 October
    8. Gladly says Balsam Hill lifted chat resolution from 80% to 91%Customer · 9 October

    All news →

    Customer

    Zendesk customer Furnished Finder automates 44% of support cases

    Zendesk says Furnished Finder now automates 44% of its support cases using Zendesk AI.

    Funding

    HubSpot announces resignation of Chief Legal Officer Erika Fisher

    Customer

    Outreach reports WithMe sequence reply rates rose to 3.1%

    The CRM week in five minutes Every Sunday: the launches and price changes that matter, and what they mean for your team. Free, one email a week.

    weekcrm Sunday issue Zendesk customer Furnished Finder automates 44% of support casesZendesk says Furnished Finder now automates 44% of its support cases using Zendesk AI.HubSpot announces resignation of Chief Legal Officer Erika FisherHubSpot announced on October 8, 2026, that Chief Legal Officer and Corporate Secretary Erika Fisher will resign effective November 6, 2026.Outreach reports WithMe sequence reply rates rose to 3.1%Outreach says WithMe, Inc.HighLevel adds snapshot and API support for new custom fieldsHighLevel now includes its newest custom field types in snapshots and public APIs.

    AI ›

    AI

    Dynamics 365 brings CRM into Teams and adds 30 Copilot skills

    AI

    Salesforce launches Hunter outbound sales agent in Winter '27

    AI

    Creatio adds marketing AI agents in Creatio 10x

    Pricing ›

    Pricing

    Zendesk plans per-resolution pricing that drops seats for customers

    Pricing

    HubSpot to Attio Migration Guide (2026): Why Teams Are Switching, Real Pricing Math, and a 6-Week Cutover Playbook

    Pricing

    Help Scout Alternatives 2026: 7 Help Desks for Growing Support Teams

    Sales CRM ›

    Product

    HighLevel adds snapshot and API support for new custom fields

    Product

    HoneyBook adds lead form promo codes and date-based automation waits

    Product

    Affinity adds market maps, meeting briefs and faster Lists

    Support & service ›

    Product

    Bird adds plugin for ChatGPT and Codex

    Integration

    Bird adds WhatsApp Business App coexistence

    Customer

    Gladly says Balsam Hill lifted chat resolution from 80% to 91%

    weekcrm CRM news, every morning.

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