Bird makes conversation labels one shared list per workspace

Bird now takes conversation labels from one list per workspace. The list is shared by email mailboxes, Apple Messages for Business and WhatsApp conversations in the dashboard.

To label a conversation, open its labels and search the workspace list. Apply an existing label, or create a new one from the text you typed.

Labels match in any casing, so Urgent and urgent count as one label. Every conversation shows the workspace's spelling. The picker lists labels your team already uses, which helps avoid near-duplicates.

A workspace holds up to 100 labels. At the limit, teams can still apply existing labels, but they must delete unused ones under Workspace settings > Labels before creating new ones. Removing a label from a conversation keeps it in the workspace list.

What it means

If you use Bird. Bird email, Apple Messages and WhatsApp conversations now share one label list, so existing labels appear on every channel.

What to do. Check your workspace labels under Workspace settings > Labels and delete any you no longer need.

Watch for. The 100-label limit per workspace. At the cap, new labels require deleting an existing one first.