Pylon adds filtering and advanced search to its Salesforce account import flow. Teams can find and select specific accounts before importing them.
Pylon now shows First Response SLA as its own column in issue list views. It was previously combined with Response SLA in one column.
Pylon localizes phone call privacy disclaimers, starting with Finnish and Swedish. Conference call participants now hear a recording consent prompt on their own leg before joining.
The draft reply API accepts To, CC and BCC recipients, so each draft sets its own recipient list. Scheduling a reply for a past timestamp now shows a warning instead of sending immediately.
Pylon also lets teams set character limits on issue form fields. The public API can now reorder articles within a Knowledge Base collection.