Hiver released its May 2026 product updates, introducing a customer portal, embeddable web forms, and ticket forms — all available on its Hiver Omni plan. The new forms and portal give customers additional channels to submit requests, while ticket forms are designed for support interactions that go beyond simple back-and-forth exchanges. Hiver also launched AI Insights, a feature that identifies patterns across support conversations to help teams spot recurring topics and trends. The updates expand the platform's omnichannel capabilities and add analytical tooling for support teams managing high volumes of customer interactions.