Zendesk now charges for its AI by the result, not by the number of people using it. The change is part of a new Outcome AI Platform, announced Tuesday at the company's AI Summit in San Francisco, according to The Next Web.
Customers set an Outcome Budget and pay for each eligible issue the AI resolves or task it completes. Zendesk checks each result for quality and completeness, so customers can see what counts toward the budget.
Zendesk Bridge, which connects outside AI agents such as ChatGPT to Zendesk, is in early access. The Open Service Directory launches soon. AI Agent Launchpad is now generally available.
The article does not give a per-outcome price or plan tiers.