Pylon added Google Chat Integration, which lets Enterprise teams view and manage Google Chat conversations inside Pylon. The vendor shipped 57 updates last week.
Pylon made Pull-Based Team Assignment generally available on Enterprise plans. Reps share a queue and click Take to claim the next issue. Teams can also provision and port international phone numbers to offer local phone support in other countries.
Pylon now attaches Microsoft Teams ticket forms to Teams channels and chats. Customers can reopen resolved tickets from Slack. Field-level RBAC controls read and edit access to individual custom fields by user role. Custom field value history now covers opportunities, projects, tasks and custom objects.
Pylon also lets background agents run as AI Automations through triggers. An agent that hits its action cap now reports which actions finished and which remain. The changelog lists 45 more updates.
Source: linkedin.com