Customer

Zendesk reports Mimecast reaches up to 70% AI deflection in beta

By WeekCRM editorial team · Published 2026-10-16 · Editorial policy & disclosures

weekcrm news desk · 16 October 2026, 09:23 UTC · Source: linkedin.com

Zendesk says Mimecast reached up to 70% AI deflection in beta testing of Zendesk AI. Zendesk says Mimecast protects more than 27 million users and is using the tool to turn support into a competitive advantage.

The 70% figure comes from beta testing, so it is not a general-availability result. The post does not name the plan, support volumes or test period behind it.

What it means

If you use Zendesk. Zendesk reports one customer's beta deflection rate of up to 70%, a benchmark rather than a guaranteed result.
What to do. Measure your own AI deflection rate on current tickets before you set targets from this figure.
Watch for. The post gives no date for general availability of the beta features used by Mimecast.

How to cite this story

weekcrm. (16 October 2026). Zendesk reports Mimecast reaches up to 70% AI deflection in beta. https://www.weekcrm.com/news/2026-10-16-zendesk-reports-mimecast-reaches-up-to-70-ai-deflection-in-b

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