AI news for CRM teams

Friday, 9 October 2026

AI Dynamics 365 brings CRM into Teams and adds 30 Copilot skills

AI Salesforce launches Hunter outbound sales agent in Winter '27

Wednesday, 7 October 2026

AI Creatio adds marketing AI agents in Creatio 10x

AI Creatio commits $300 million to Bank.AI through 2028

AI Pipedrive adds CRM field suggestions to Nova meeting notes

AI ServiceNow launches AI Workflow Factory, now generally available

AI Teamleader launches Focus AI for quotes and invoice follow-up

AI Tidio's Lyro ranks first in G2's AI CX agent evaluation

Tuesday, 6 October 2026

AI Capsule CRM launches ChatGPT plugin for CRM queries and updates

AI Follow Up Boss adds AI lead summaries and voice notes

AI LiveAgent adds chat AI operator and call transcription

Thursday, 30 July 2026

AI Veeva launches Falcon agentic AI platform for drug development

AI Vendasta lets AI employees adapt behavior by channel

Wednesday, 22 July 2026

AI Creatio launches AI Studio eLearning course

Wednesday, 15 July 2026

AI Vendasta launches AI Search Specialist in open beta

AI Vendasta launches AI Social Media Manager and AI Blogger

Tuesday, 7 July 2026

AI BoldDesk launches AI 2.0 with virtual agents and MCP support

Friday, 5 June 2026

AI Cloze introduces Maia, a voice-enabled AI virtual assistant

Tuesday, 12 May 2026

AI Attio lets users trigger actions via plain-language prompts

Wednesday, 29 April 2026

AI Agentforce vs Breeze vs Fin for Sales: Which CRM AI Agent Actually Closes in 2026

AI Salesforce Sales Cloud adds Agentforce prospecting agent and five features

Friday, 24 April 2026

AI Intercom releases Sales Agent Blueprint for AI sales adoption

Thursday, 23 April 2026

AI Intercom launches Fin for Sales to extend AI agent to sales

Thursday, 16 April 2026

AI CRM AI Features in 2026: Who's Actually Shipping?

Tuesday, 14 April 2026

AI Salesforce outlines Summer '26 ISV strategy for autonomous AI

Saturday, 11 April 2026

AI Freshdesk Launches AI Agent Copilot

Wednesday, 8 April 2026

AI Close Upgrades Predictive Dialer with AI Call Scoring

Thursday, 2 April 2026

AI Monday CRM Launches AI Email Composer

weekcrm Sunday issue Dynamics 365 brings CRM into Teams and adds 30 Copilot skillsDynamics 365 CRM in Teams is now in public preview.Salesforce launches Hunter outbound sales agent in Winter '27Salesforce launched Hunter, an Outbound Sales Agent, in the Winter '27 release.Creatio adds marketing AI agents in Creatio 10xCreatio now lets marketing teams build segments and campaigns with AI agents in Creatio 10x.Creatio commits $300 million to Bank.AI through 2028Creatio has committed $300 million to Bank.AI through 2028.