Salesforce reports that Greenlane, which builds high-power charging sites along freight corridors, is using Agentforce for driver support. Early testing across 106 scenarios reached a 98% AI response capability.
The customer story also cites 58% faster support responses and 15% higher answer accuracy. These results come from tests, not full production traffic.
Greenlane had used third-party call centers. Dedicated centers cost more, and shared centers lost the site-specific context needed for charging questions. Greenlane plans to add more charging sites.