Customer

ServiceNow reports ReSource POS cut support resolution to 3 hours

By WeekCRM editorial team · Published 2026-11-13 · Editorial policy & disclosures

weekcrm news desk · 13 November 2026, 13:23 UTC · Source: linkedin.com

ServiceNow reports that ReSource Point of Sale cut average support resolution time from 8–10 hours to 3 hours. The company deployed ServiceNow Technology Provider Service Management for its help desk.

The platform uses AI-driven ticket triage and automated case summaries. According to ServiceNow, monthly support volume nearly doubled, from 5,000–6,000 to 11,000+ tickets. Reps now spend less time on routine work and more on complex hardware repairs.

What it means

If you use ServiceNow. Support teams on ServiceNow Technology Provider Service Management can use AI ticket triage and case summaries, as ReSource did.
What to do. Ask your ServiceNow contact whether AI triage and case summaries are included in your current plan.

How to cite this story

weekcrm. (13 November 2026). ServiceNow reports ReSource POS cut support resolution to 3 hours. https://www.weekcrm.com/news/2026-11-13-servicenow-reports-resource-pos-cut-support-resolution-to-3-

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