Dynamics 365 Business Central helped Imperial Heritage Caviar, a Belgian caviar seller, save 1 to 1.5 hours a day on administrative tasks, according to Microsoft's customer story. The company uses the platform for about 500 active customers. Orders arrive by WhatsApp, email, SMS and phone, and staff had to enter them into the system by hand.
Technical partner Deltanexx built two custom AI agents. One runs on Microsoft Copilot Studio and works through Microsoft Teams and Microsoft 365 Copilot. The other runs on Anthropic's Claude.
Both agents connect to Business Central through its MCP server. They read and write data on instruction, in real time, and employees keep control of the resulting transactions.