Product

Help Scout redesigns Conversation Sidebar to show status and SLAs

By WeekCRM editorial team · Published 2026-10-16 · Editorial policy & disclosures

weekcrm news desk · 16 October 2026, 10:23 UTC · Source: linkedin.com

Help Scout has redesigned the Conversation Sidebar in its inbox. The sidebar now shows conversation status, assignment and SLAs, customer history and company information in one place.

Support teams no longer need to switch screens or tools to find the details behind a reply. Help Scout says this makes answers more relevant to the customer. The post gives no release date, plan details or rollout scope.

What it means

If you use Help Scout. Agents see status, assignment, SLAs, and customer and company history in the sidebar, without switching screens.
What to do. Open a conversation in your Help Scout inbox to check whether the redesigned sidebar is live on your account.

How to cite this story

weekcrm. (16 October 2026). Help Scout redesigns Conversation Sidebar to show status and SLAs. https://www.weekcrm.com/news/2026-10-16-help-scout-redesigns-conversation-sidebar-to-show-status-and

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