Unthread is now part of PDQ, an endpoint management and IT automation provider. PDQ announced the acquisition on November 10, 2026, in a press release.
Unthread's helpdesk turns requests from Slack, Microsoft Teams and email into tracked tickets in one shared queue. AI answers common questions, runs approval workflows and escalates complex issues to staff.
PDQ estimates that 15% to 20% of its customers do not use a third-party helpdesk. The release says Unthread gives those customers ticketing alongside PDQ's endpoint tools. It does not disclose deal terms or say whether Unthread's standalone product and pricing will change.