Customer

ServiceNow signs five-year deal with Maybank for banking operations

By WeekCRM editorial team · Published 2026-10-20 · Editorial policy & disclosures

weekcrm news desk · 20 October 2026, 10:25 UTC · Source: fintechnews.my

ServiceNow will provide AI-based operational monitoring to Maybank under a five-year deal covering Malaysia, Singapore and Indonesia, according to Fintech News Malaysia. The deal expands Maybank's regional Resilience Operations Centre, which will use ServiceNow's AI platform to combine operational data and analytics. The aim is to flag risks before they affect banking services.

The Super Intelligence Control Tower will support monitoring, asset management and workflow automation. Rollout starts in Malaysia and Singapore and expands to Indonesia within the five years. Maybank will also set up an internal Centre of Excellence with ServiceNow University and join the invite-only NowNext AI programme.

What it means

Watch for. Rollout starts in Malaysia and Singapore, with Indonesia to follow within the five-year term.

How to cite this story

weekcrm. (20 October 2026). ServiceNow signs five-year deal with Maybank for banking operations. https://www.weekcrm.com/news/2026-10-20-servicenow-signs-five-year-deal-with-maybank-for-banking-ope

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