Gladly says Groove Life returned to the platform after leaving for more automation. Within four weeks of coming back, Groove Life launched Gigi, an AI that sounds like one of its top associates.
According to Gladly's LinkedIn post, Gigi now resolves 78% of customer conversations. Nearly 60% fewer conversations needed a person in the first three weeks.
The post does not name the plans, pricing or setup steps involved. The full story is in the comments of the post.