Tidio says its AI support agent Lyro ranks first in the default "All Metrics" view of G2's AI CX Agent Evaluations as of October 7, 2026. Lyro has the highest policy compliance score of the nine agents tested and ties for the highest overall score.
Lyro passed 40 of 46 tasks and earned 200 points. It scored 92% on policy compliance and 87% on accuracy. G2's displayed averages are 15 points lower on compliance and 7 points lower on accuracy.
G2 ran every agent through the same tasks in a simulated company with customer and order data, a written support policy and 38 business tools. An AI judge scored accuracy and compliance. Automated checks confirmed the required actions happened.
Tidio says it is working on proactive shopping assistance, voice and SMS channels, deeper Shopify integration and conversational setup in the dashboard. It gave no dates.
Source: einpresswire.com