ServiceNow is partnering with Google Cloud to connect ServiceNow workflows to Gemini Enterprise. Users can finish the work from the Gemini Enterprise assistant without switching apps.
The post gives four examples. In retail, Gemini can diagnose equipment problems and dispatch a technician. In telecom, it can triage and route customer cases. In sales, it can build quotes and update deals. In IT, it can triage incidents and investigate alert storms.
ServiceNow says the work runs with the security and governance customers expect from ServiceNow and Google Cloud. The post does not give a release date, availability by plan or pricing.