Salesforce launched Slack Frontline, a mobile-first workspace for deskless workers in retail, healthcare, manufacturing, hospitality and field services. It is sold as an add-on to Slack Enterprise+ subscriptions. Salesforce said availability may vary by region, and pricing and packaging remain subject to change.
Slack Frontline gives employees up to 10 role-specific communication channels. Workers can start instant Huddles with headquarters and ask AI agents operational questions. They can also reach shift schedules, safety procedures, training materials and company announcements on mobile devices.
The platform connects to Salesforce data and Agentforce, and employees see only the information they are authorized to access. According to Salesforce, frontline employees make up about 80 percent of the global workforce.