AI-Native CRMs

Affinity

CRM

Relationship-intelligence CRM for private capital: it logs firm-wide email and calendar activity, scores relationship strength and enriches deals from sources such as PitchBook.

Apollo.io

Sales Engagement

B2B contact database of 240M+ people and 30M+ companies, with email sequences, a dialer, enrichment and AI agents for outbound sales teams.

Bullhorn

Industry CRM

Applicant tracking system and CRM for staffing and recruitment agencies, with AI matching and screening in the Amplify suite. Plans start at $99 per user per month.

ChurnZero

Customer Success

Customer success platform for SaaS and subscription businesses with health scores, automated plays, in-app messages, surveys, renewal forecasting and AI agents. Prices are quote-based.

Clay

Sales Engagement

Data enrichment and outbound workflow platform for GTM teams: tables pull from 200+ data providers, AI agents research accounts, and results sync to CRMs, sequencers and ad audiences.

Clio Grow

Industry CRM

Client intake CRM for law firms from Clio: intake forms, conflict checks, e-signatures, consultation booking and review requests, synced with Clio Manage.

Gainsight

Customer Success

Customer success platform for B2B and SaaS companies with health scores, renewal tracking, journey automation and AI agents. Sold in Essentials and Enterprise tiers on quote.

Gong

Sales Engagement

Revenue intelligence platform that records and analyses sales calls and emails, with modules for sales engagement, forecasting and enablement.

HighLevel

CRM

CRM, funnel builder, SMS and email marketing platform for marketing agencies, priced per agency account with unlimited users and contacts. Agencies can resell it under their own brand.

lemlist

Sales Engagement

Outbound tool for sales teams: a 650M+ lead database plus sequences across email, LinkedIn, calls, WhatsApp and SMS, with built-in email warm-up.

Outreach

Sales Engagement

Sales engagement platform for enterprise revenue teams: email and call sequences, conversation intelligence, deal management, forecasting and AI agents.

Planhat

Customer Success

Customer platform for B2B companies that combines a customer success platform, a sales CRM and professional services automation on one data model. Prices are quote-based.

Salesloft

Sales Engagement

Sales engagement platform with cadences, a dialer, conversation intelligence, deal management and, since the Clari merger, Clari Forecast.

SmartSuite

CRM

No-code work platform where teams build CRM, project, IT and GRC apps from templates. Team plan from $15/seat/mo (annual, 3-seat minimum).

Streak

CRM

CRM that runs inside Gmail: pipelines, deal boxes, email tracking and mail merge sit in the inbox. For teams on Google Workspace; plans run $49 to $129 per user per month.

Twenty

CRM

Open-source CRM with custom objects, no-code workflows, AI agents and an MCP server. Runs on Twenty's cloud from $9/user/mo or self-hosted for free.

Vitally

Customer Success

Customer success platform for B2B teams with health scores, playbooks, shared docs, projects and AI meeting summaries. Used by 600+ B2B teams; prices are quote-based.

AscendixRE

Real Estate CRM

Commercial real estate CRM built on Salesforce, with commission processing, geo search, stacking plans and an AI suite. The price includes a Salesforce license.

BoldTrail

Real Estate CRM

Real estate platform from Inside Real Estate with a CRM, IDX websites, lead generation, marketing automation and AI. Sold to agents, teams, brokerages and enterprises, with a separate back-office product.

Buildout

Real Estate CRM

Commercial real estate software suite for brokerages: Rethink CRM, deal management, marketing and back-office tools on one platform. Rethink and Apto are now Buildout products.

Lofty

Real Estate CRM

Real estate CRM from Lofty (formerly Chime) with an IDX website, AI agents, lead routing and managed ad campaigns, sold in Agent, Team, Broker and Enterprise plans.

Lone Wolf Relationships

Real Estate CRM

Lone Wolf Relationships is a real estate CRM with AI email drafting, automated follow-up workflows, Google and Outlook sync and optional two-way texting, from Lone Wolf Technologies.

Propertybase

Real Estate CRM

Real estate CRM built natively on Salesforce, now part of Lone Wolf. For agents, teams and brokerages, with lead routing, deal tracking and a mobile app.

Realvolve

Real Estate CRM

Real estate CRM with workflow automation for client, listing and transaction management, with email and SMS logging. Built for agents and teams.

Top Producer

Real Estate CRM

Real estate CRM with MLS integration, AI-assisted messaging, predictive farming and transaction management. Plans cover solo agents and teams of 5, 10 or 25.

Bitrix24

CRM

Bitrix24 combines CRM, tasks and projects, chat and video calls, HR tools and a website builder in one workspace. Paid plans are flat-rate per organisation with a user cap, starting at $49 a month for 5 users.

BoldDesk

Help Desk

Help desk with AI agents and ticketing across email, live chat, WhatsApp, SMS, voice, Teams, Slack, Facebook and Instagram. Sold as one plan to support teams of any size.

Capacity

Help Desk

AI support automation platform for mid-market and enterprise contact centers. Virtual agents handle voice, chat, SMS and email, with 270+ integrations to systems of record.

Cloze

Real Estate CRM

AI relationship CRM for real estate brokerages and agents. It logs email, calls and meetings to contacts automatically. Plans run $17 to $29 per user per month, billed annually.

Coevera

CRM

B2B sales CRM with Kanban, list, chart, bubble and map pipeline views and the Voyager AI assistant. Built for sales teams of 15 to 2,500 sellers with defined processes and complex deals.

CommBox

Customer Messaging

Customer service platform for large enterprises. AI agents and a shared agent workspace handle voice, chat, email, WhatsApp, SMS and social, priced per conversation instead of per seat.

Common Room

Sales Engagement

Buyer-intelligence and revenue platform for go-to-market teams. It merges CRM, product and engagement signals into person profiles, then scores prospects and runs email sequences.

Creatio

CRM

No-code CRM and workflow platform with sales, marketing and service modules and AI agents. Sold to enterprises, with a partner marketplace for extensions.

Crisp

Customer Messaging

Customer support platform with a shared inbox, web chat widget, no-code AI agents, knowledge base and a support CRM. Priced per workspace, not per agent, with a free plan.

Day.ai

CRM

AI platform for go-to-market teams that builds a context graph from email, calendar, meetings and Slack, and runs named AI agents for tasks such as pipeline analysis and meeting prep.

Deskpro

Help Desk

Help desk for customer support, IT and HR teams, with email, chat, voice, SMS, WhatsApp and social channels. Deskpro Cloud is hosted, and Deskpro Private runs on your own servers.

Dixa

Customer Messaging

Customer service platform for ecommerce and consumer brands, with phone, email, chat, WhatsApp and social in one queue, plus an AI agent called Mim that resolves routine requests.

Dynamics 365 Sales

CRM

Microsoft sales CRM that works with Outlook, Teams and Power Platform. Copilot and prebuilt AI agents handle lead qualification, opportunity research and deal summaries.

eDesk

Help Desk

Help desk for ecommerce sellers that pulls messages from Amazon, eBay, Walmart, Shopify, TikTok Shop and social channels into one inbox, with an AI Agent billed per resolved outcome.

Ergo AI

CRM

Revenue operations tool that records calls and meetings, updates Salesforce or HubSpot records automatically, flags deal risk and drafts follow-ups. Y Combinator-backed.

eWay-CRM

CRM

CRM that runs inside Microsoft Outlook, with contacts, sales and project modules, a free plan and AI email features. Also available in Microsoft Teams, web and mobile.

Follow Up Boss

Real Estate CRM

CRM for real estate agents and teams with lead routing, a dialer and texting, email automation, deal tracking and reporting. Integrates with 250+ lead sources and websites.

FreeScout

Help Desk

Open-source help desk and shared inbox built on PHP and Laravel that you host yourself, with unlimited agents, tickets and mailboxes and 50+ paid or free modules.

Freshsales

CRM

Sales CRM from Freshworks with lead scoring, deal pipelines, built-in phone and email, and the Freddy AI assistant. Built for startups and mid-sized sales teams.

Freshservice

ITSM

IT service management platform from Freshworks covering incidents, changes, assets and a CMDB. Built for IT teams that follow ITIL practices.

Front

Help Desk

Shared inbox and help desk for email, SMS, chat and social conversations, with AI add-ons for drafting and auto-resolving. Built for customer-facing teams that share work across departments.

Gladly

Customer Messaging

Customer service and commerce platform for enterprise retail brands. AI agents and human agents share one conversation across web chat, voice, SMS and email.

Glassix

Customer Messaging

Contact center platform where AI agents resolve customer conversations across messaging, WhatsApp and voice. Built for small and mid-sized service teams.

Gleap

Help Desk

Support and feedback platform for software teams: in-app bug reports with session replay, live chat, a knowledge base and Kai AI agents. Built for SaaS and app teams.

Gorgias

Help Desk

Help desk and AI agent for ecommerce stores, with order data from Shopify and other platforms shown next to each ticket. Priced by ticket volume.

Halo Service Solutions

ITSM

Service management suite with HaloITSM, HaloPSA and HaloCRM modules sold at one per-agent price. Built for IT teams, managed service providers and service departments.

HappyFox

Help Desk

Help desk, IT service desk and CRM products from one vendor, with AI agents for ticket resolution. Built for support and IT teams, including education, ecommerce, healthcare and real estate.

Help Scout

Help Desk

Shared inbox and help desk that looks like email, with a knowledge base, live chat and the Compass AI agent. Built for support teams of 2 to 50 agents.

HelpDesk

Help Desk

Ticketing system from Text (formerly LiveChat) that merges email, live chat, Messenger and SMS into one inbox, with AI agents and reply suggestions. Built for small and mid-sized support teams.

Helply

Help Desk

AI-native help desk with a shared inbox and AI agents that investigate and resolve tickets. Charges for AI work in credits, with unlimited users on every plan.

Helpshift

Customer Messaging

Player support and engagement platform for game studios, with in-game support, AI resolution, trust and safety, and community tools. Built for mobile, PC and console games.

HelpSpot

Help Desk

Help desk software from UserScape with one flat annual price per agent count, in US cloud, EU cloud or self-hosted form. Built for small and mid-sized support and IT teams.

Hiver

Help Desk

Customer service platform with a shared inbox, ticketing, AI agents and channels for email, chat, Slack, voice and WhatsApp. Sold as Hiver Omni or as Hiver in Gmail.

HoneyBook

CRM

Client management platform for independent service businesses, combining proposals, contracts, invoices, payments, scheduling and lead forms. Available in the US, Canada, UK and Australia.

HubSpot Service Hub

Help Desk

HubSpot's help desk product, built on its CRM. It covers ticketing, a knowledge base, a customer portal and an AI Customer Agent. Built for support teams from 2 users up.

Insightly

CRM

Insightly is a CRM with built-in project management, plus optional marketing automation and service ticketing. It is priced per user for small and mid-sized teams.

Intercom

Help Desk

Intercom is a customer service platform with a shared inbox, ticketing, messenger and Fin, an AI agent billed per resolved conversation. Priced per seat for support teams.

Jitbit Helpdesk

Help Desk

Jitbit Helpdesk is a ticketing system that turns email, web, chat and WhatsApp requests into tickets. Sold as SaaS in plans by agent count, or self-hosted.

Kapture CX

Help Desk

Kapture CX is an AI customer experience platform for enterprises, built around AI agents on voice, chat, email and social channels. Pricing is quote-based.

Kayako

Help Desk

Kayako One is a help desk with unified inbox, ticketing, knowledge base and live chat, plus Kay, an AI agent billed at $1 per resolved ticket with no seat fees.

Klaviyo

Customer Messaging

Klaviyo is a B2C marketing platform for email and SMS campaigns, customer data and analytics, with a free plan for up to 250 active profiles. Ecommerce brands are its main users.

Kommo

CRM

Kommo is a messenger-based CRM that puts WhatsApp, Instagram and other chats into a sales pipeline, with salesbots and AI agents. Priced per user with a 6-month minimum.

Kustomer

Help Desk

Kustomer is a customer service platform combining CRM, omnichannel messaging, workflows and AI agents. It serves 600+ B2C and B2B companies; pricing is quote-based.

Lime CRM

CRM

Lime CRM is a CRM from Lime Technologies in Sweden with industry setups for utilities, real estate, membership organisations, wholesale, machinery and construction.

LiveAgent

Help Desk

LiveAgent is a help desk with ticketing, live chat, a built-in call center, knowledge base and social channels. Four per-agent plans start at $15 a month.

LiveChat

Customer Messaging

LiveChat is website chat software from Text, Inc. with agent routing, AI reply suggestions and chat summaries, an integration marketplace and four plans priced per agent.

LiveHelpNow

Help Desk

LiveHelpNow is a support platform with live chat, ticketing, a knowledge base and AI add-ons. Plans run $39 to $79 a month, with AI priced separately.

Maximizer

CRM

Maximizer is a CRM for contact management, tasks and pipelines, with Core, Financial Services and Financial Services+ editions for wealth, insurance and financial teams. Works inside Outlook and on mobile.

Membrain

CRM

Membrain is a B2B sales enablement platform with a built-in CRM, sold as Prospecting, Active Pipeline, Account Growth and Elevate modules that guide reps through a defined sales process.

Missive

Customer Messaging

Missive is a shared team inbox for email, SMS, WhatsApp and social accounts, with internal comments, tasks, rules and an AI assistant that connects to other tools through MCP.

monday service

Help Desk

monday service is a ticketing and service-management product on monday.com boards, with email and form intake, AI ticket triage, a customer portal and dashboards for support and IT teams.

Nimble

CRM

Nimble is a CRM for small teams with Microsoft 365 and Google Workspace integration, AI email creation, a contact prospecting tool and a single per-seat plan that includes 25,000 contacts.

Nutshell

CRM

Nutshell is a CRM with email and calendar sync, pipelines, forms and landing pages, email marketing and AI features, sold in five tiers for small and mid-size sales teams.

Odoo Helpdesk

Help Desk

Odoo Helpdesk is the ticketing app in Odoo, with kanban boards, SLA rules, email, web form and live chat intake, a knowledge base and support contracts linked to Odoo's sales and timesheet apps.

Oracle Fusion Service

Help Desk

Oracle Fusion Cloud Service combines service reps and AI agents across self-service, assisted support, field service and internal help desks. Built for large enterprises already on Oracle Fusion Applications.

Pipedrive

CRM

Sales CRM built around a Kanban-style pipeline, with workflow automation, email and calendar sync, and a marketplace of 500+ integrations. Aimed at small sales teams.

Pipeline CRM

CRM

Sales pipeline CRM for small and mid-size B2B teams, with custom pipelines, weighted forecasting, email sync and 64 integrations. Founded in 2006 as PipelineDeals.

ProProfs Help Desk

Help Desk

Ticketing help desk with a shared inbox, AI response drafts and automation rules, from ProProfs. Has a free single-user plan and per-user paid plans.

ProsperWorks (now Copper)

CRM

Copper is a CRM that runs inside Gmail and Google Workspace, with pipelines, task automation and contact enrichment. Built for small and mid-sized service businesses.

Pylon

Help Desk

Support platform for B2B companies that works in Slack, Microsoft Teams, email, Discord and chat, with AI agents that investigate and answer tickets.

Request Tracker (RT)

Help Desk

Open-source ticketing and request tracking software from Best Practical, available as Cloud RT, on-premise or self-hosted. Includes optional AI features.

Richpanel

Help Desk

AI-first help desk for e-commerce and DTC brands, with email, chat, SMS, WhatsApp and social in one inbox and AI agents that resolve tickets.

SaaS First

Customer Messaging

Customer engagement platform from New Zealand that combines an omnichannel inbox, help desk, live chat, an AI chatbot called Milly, CRM and marketing tools.

Salesflare

CRM

CRM for B2B sales teams that fills contact and activity data from email, calendar and web signatures. Includes pipelines, email sequences and a lead finder.

Salesforce Service Cloud

Help Desk

Salesforce's customer service product, with case management, omnichannel support, knowledge management and Agentforce AI agents. Sold in five editions from $25 to $550 per user.

Salesforce Sales Cloud

CRM

Salesforce Sales Cloud is a CRM for lead, opportunity and forecast management, with Agentforce AI sales agents. Editions range from a free suite to $550 per user per month.

Salesmate

CRM

CRM with pipeline management, marketing automation, ticketing and AI agents in one platform. Serves 8,500+ businesses and lists 700+ integrations.

Scoro

CRM

Work management and professional services platform that combines projects, resource planning, quoting, time tracking and invoicing. Sold as modular apps from $17 per user.

Sellsy

CRM

French CRM, quoting and invoicing platform for freelancers, SMEs and mid-market firms, with marketing campaigns and cash-flow forecasting. Part of the TeamSystem group.

ServiceNow

ITSM

Enterprise IT service management platform covering incident, change, problem and request management, with AI agents for triage. Sold to IT organisations through its sales team.

Sobot Omnichannel Suite

Customer Messaging

Customer contact platform with AI agents, a human agent workspace and voice, covering 20+ channels such as WhatsApp, web chat and marketplaces. Quote-based pricing.

Solve CRM

CRM

Solve360 is a CRM from Norada that combines contacts, scheduling, projects and support tickets on one record. $39 per user per month, minimum four users.

Spiro

CRM

CRM for manufacturers and distributors that captures email, call and meeting activity automatically. Priced per user per year, with paid modules for quotes and tickets.

Sprinklr Service

Customer Messaging

Enterprise contact center platform covering 30+ voice, social and digital channels, with AI agents and analytics. Quote-based; aimed at large brands.

SugarAI

CRM

B2B CRM suite for sales, marketing and service with AI that flags opportunities and deal risks. Aimed at sales teams that run ERP-connected accounts.

SuperOps

ITSM

PSA and RMM platform for MSPs (MSPSuite) and in-house IT teams (ITSuite), with ticketing, endpoint management, patching and asset management.

Syncro

ITSM

RMM, PSA and Microsoft 365 management platform for MSPs and internal IT teams. Priced per technician with unlimited endpoints.

Teamleader

CRM

Teamleader Focus is a Belgian CRM, invoicing, quotes and project tool for European SMEs. Teamleader Orbit serves agencies with 20+ staff.

TeamSupport

Help Desk

B2B customer support and success platform with ticketing, live chat and account-level customer intelligence, built for technology companies.

Thena

Help Desk

AI support platform for B2B teams that turns Slack, email, MS Teams, web chat and Discord conversations into tickets. Built for SaaS companies that support customers in shared channels.

Thryv

CRM

Software for local service businesses that combines a CRM with listings, reviews, websites, social media and lead insights. Sold in tiers from 1 user to 5 users plus custom plans.

Tidio

Customer Messaging

Live chat, help desk and AI chatbot (Lyro) for small and mid-size businesses, with Flows automations. Used mostly by ecommerce stores and small support teams.

Trengo

Customer Messaging

Shared inbox for WhatsApp, email, Instagram, Facebook, TikTok, live chat, SMS and voice, with AI agents. Built for support and sales teams in SMBs.

Unthread

Help Desk

AI-native help desk that turns Slack and Microsoft Teams messages into tickets. For IT, HR, support and RevOps teams that take requests in chat.

vCita

CRM

Client management software with online scheduling, invoicing, payments, email/SMS marketing and AI receptionists, for solo and small service businesses.

Veeva Vault CRM

Industry CRM

CRM suite for pharma, biotech and medtech commercial teams: HCP profiling, territory planning, campaigns, events and an AI call report.

Vendasta

CRM

White-label platform for agencies, franchisors and software resellers that sell AI employees, reputation, SEO and social tools to local businesses.

Vivantio

Help Desk

ITSM and service desk platform with ITIL incident, problem and change management, a CMDB and no-code workflows. For IT teams and shared-services teams such as HR and facilities.

Vtiger CRM

CRM

CRM with sales, marketing and help desk modules and an open-source core, sold as cloud plans. For small and mid-size businesses that want one customer record across teams.

Wavity

Help Desk

Help desk, ITSM, work management and CRM platform with AI agents and a no-code builder. For IT and operations teams that want one service platform.

Wealthbox

CRM

CRM for financial advisors and wealth management firms, with households, pipelines, workflows and custodian integrations. Sold per user, with an AI note taker as an add-on.

Zammad

Help Desk

Open-source help desk (AGPLv3) that puts email, chat, phone, SMS, WhatsApp and social tickets in one queue. Self-hosted or hosted in Germany, for IT and support teams.

Zendesk

Help Desk

Customer service platform with ticketing, messaging, live chat, voice, help center and AI agents. Sold per agent to support teams from startups to enterprises.

Zoho CRM

CRM

Cloud sales CRM with lead and deal tracking, multiple pipelines, workflow automation and Zia AI. Free for up to 3 users; paid plans from $14 per user a month.

Zoho Desk

Help Desk

Help desk from Zoho that unifies email, social, chat, phone and web-form tickets, with a knowledge base and Zia AI. Free for 3 agents; paid plans from $7 per agent a month.

Freshdesk

Help Desk

Help desk from Freshworks that turns email, WhatsApp, social and chat messages into tickets, with AI agents and a knowledge base. Built for support teams of 5 to several hundred agents.

Close

CRM

Sales CRM for outbound teams with a built-in dialer, SMS, email and an AI agent called Chloe. Plans run $9 to $139 per user per month; the site lists 11,500+ teams.

Folk CRM

CRM

Contact-based CRM with a free two-week trial, LinkedIn and email capture, AI assistants and lead scoring. Used for sales, partnerships, recruiting and fundraising.

Attio

CRM

CRM that logs email, calendar and call data automatically and adds AI agents, workflows and reporting. Built for startups and revenue teams.

Breakcold

CRM

AI-native CRM for salespeople and AI agents, with a multichannel inbox for email, LinkedIn, WhatsApp and Telegram, plus Claude, ChatGPT and MCP access.

Capsule CRM

CRM

Contact-focused CRM for small businesses and professional services firms. Contacts, sales pipelines, projects, tasks and 100+ integrations, with a free plan for 2 users.

Monday CRM

CRM

monday CRM is a board-based CRM from monday.com with pipelines, a communications hub, quotes and invoices, automations and AI agents for lead sourcing, outreach calls and meeting prep.

HubSpot CRM

CRM

HubSpot is a CRM platform with Sales, Marketing, Service, Content and Data hubs on one contact database. It fits SMB and mid-market teams that want a free CRM to start and paid hubs later.