CRM
Bitrix24
Bitrix24 combines CRM, tasks and projects, chat and video calls, HR tools and a website builder in one workspace. Paid plans are flat-rate per organisation with a user cap, starting at $49 a month for 5 users.
What is Bitrix24?
Bitrix24 puts CRM, tasks and projects (Kanban, Gantt, Scrum, time tracking), chat, video calls, documents, HR tools, workflow automation, and a website and online store builder under one login. CoPilot adds AI features across modules. The company says 15,000,000 organisations use it and lists 820+ integrations, including WhatsApp, Telegram, Instagram, Facebook Ads and Google Ads.
Who is it for?
Small and mid-sized companies that want to replace several tools with one and can spend time on setup. Real estate, retail and ecommerce, IT, professional services, marketing agencies, healthcare and legal are the industries the site markets to. A team that needs only a sales CRM will carry a lot of unused modules.
Pricing
- Free: 5 GB storage, basic CRM, tasks, chat and video calls
- Basic: $49/mo billed annually ($69 monthly), 5 users, 24 GB, AI tools, sales pipelines
- Standard: $99/mo billed annually ($144 monthly), 50 users, 100 GB, unlimited leads, invoicing, e-signature
- Professional: $199/mo billed annually ($289 monthly), 100 users, 1 TB, sales automation, analytics, HR tools
- Enterprise: from $399/mo billed annually ($579 monthly), 250 to 10,000 users, up to 30 TB
Plans carry a flat monthly price up to the user cap.
A second line, Vibe+, adds the Vibecode AI app builder, unlimited Market apps and REST API access, with the same user caps:
- Basic Vibe+: $59/mo billed annually ($89 monthly), 5 users
- Standard Vibe+: $120/mo billed annually ($199 monthly), 50 users
- Professional Vibe+: $240/mo billed annually ($399 monthly), 100 users
- Enterprise Vibe+: from $480/mo billed annually (from $799 monthly)
The Vibe+ annual prices are a launch offer for 12-month subscriptions bought from 1 September to 10 December 2026. Renewals bill at regular prices, which the page does not list. Prices checked on 7 October 2026.
Strengths
- Flat plan price: Standard covers 50 users for $99 a month on annual billing, about $2 per user.
- Wide module set: CRM, projects, HR, chat and a site builder come in one plan family.
- Free tier: includes CRM, tasks, chat and video calls.
- Integrations: the site lists 820+, including WhatsApp, Telegram and Facebook Ads.
What to consider
- Basic stops at 5 users, so a 6th user forces the $99 Standard plan.
- Sales automation and analytics start at Professional ($199 a month annual).
- Invoicing and e-signature start at Standard.
- Annual billing saves roughly 30%, so monthly billing costs more.
- The plan comparison lists REST API access only on Vibe+ plans.
- The free plan page lists "1-2 users"; confirm the exact limit when you sign up.
Bottom line
Shortlist Bitrix24 if you want CRM, projects and communication in one tool for a team of 5 to 100 and accept a longer setup. Before buying, match your user count to the plan caps and check which automation features you need against the plan table.
WeekCRM score: 86 out of 100
Bitrix24 is number 5 of 83 CRMs we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 people | 20/20 | $99 a month on Basic (5 users max); 10 users need Standard, billed annually |
| Integrations | 14/20 | 14 of 20 common apps connect natively or through a marketplace |
| Ease of use | 12/20 | 8.2 out of 10 from customer reviews Capterra 4/5, 1,005 reviews; App Store 4.38/5, 1,271 ratings |
| Release pace | 15/15 | 37 dated releases in 180 days |
| Openness | 15/15 | public API docs, public changelog, self-serve export |
| Price transparency | 5/5 | Every plan has a public price |
| Free entry | 5/5 | Free plan |
Bitrix24 integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| Calendly | Third-party app | Calendly appointments booked from leads, contacts and deals; Calendly meeting history in Bitrix24; Calendly booking links | Oct 7, 2026 |
| DocuSign | Third-party app | Documents sent for electronic signature | Oct 7, 2026 |
| Gmail | Built in | Two-way Gmail synchronisation; Emails saved to CRM | Oct 7, 2026 |
| Third-party app | LinkedIn profiles and company pages shown on CRM records | Oct 7, 2026 | |
| Mailchimp | Third-party app | Leads, contacts, companies and deals exported to Mailchimp audiences | Oct 7, 2026 |
| Make | Marketplace app | — | Oct 7, 2026 |
| Outlook | Built in | Outlook and Office 365 mailboxes connected to Bitrix24 Mail; Two-way sync with custom Outlook calendars | Oct 7, 2026 |
| QuickBooks | Marketplace app | Customer records; Invoices and payment status | Oct 7, 2026 |
| Shopify | Third-party app | Shopify customers, products and orders transferred to Bitrix24; An activity created for each new Shopify order | Oct 7, 2026 |
| Stripe | Marketplace app | Invoice, deal and order payments through Stripe | Oct 7, 2026 |
| Built in | WhatsApp chats handled in Bitrix24 Open Channels; WhatsApp messages sent from CRM | Oct 7, 2026 | |
| Xero | Third-party app | Invoices synced both ways; Payment status updates | Oct 7, 2026 |
| Zapier | Marketplace app | Leads, deals, contacts and companies moved between Bitrix24 and other apps | Oct 7, 2026 |
| Zoom | Built in | Zoom meetings scheduled from CRM forms and chats; Meeting links sent to clients by email, SMS or WhatsApp | Oct 7, 2026 |
